Shipping Coverage
ShooZoo currently ships to addresses within the United States only. We do not offer international shipping at this time.
Free Standard Shipping
Free standard shipping on all orders. This applies to every product in our catalog, including cleaning kits, deodorizers, conditioners, waterproofing sprays, shoe trees, and storage solutions. There is no minimum purchase and no paid standard shipping charge.
Processing Time
Orders are typically processed and shipped within 1-2 business days of purchase. Orders placed on weekends or holidays are processed the next business day. During high-volume periods (such as seasonal sales), processing may take up to 3 business days.
Delivery Timeframes
Once shipped, most orders arrive within 3-7 business days depending on your location relative to our fulfillment center in Sylmar, California. Customers on the West Coast typically see faster delivery times than those on the East Coast.
Larger Items
Bulkier products such as bamboo shoe racks, tempered glass display cases, and multi-pair storage organizers ship in reinforced packaging and may require slightly longer handling times (up to 3 business days) to ensure they arrive undamaged. These items ship via standard ground carriers and are not eligible for expedited shipping due to their size and weight.
Order Tracking
You will receive a shipping confirmation email with tracking information as soon as your order leaves our facility. If you do not receive tracking information within 3 business days of placing your order, please contact us at info@shoozoo.shop.
Shipping Delays
While we make every effort to meet estimated delivery windows, delays can occasionally occur due to carrier issues, weather events, or high order volume. We appreciate your patience and will keep you informed if a significant delay affects your order.
Incorrect Shipping Addresses
Please double-check your shipping address at checkout. ShooZoo is not responsible for packages delivered to an incorrect address provided by the customer. If you notice an error after placing your order, contact us immediately at info@shoozoo.shop and we will do our best to update it before the order ships.
Questions
For any shipping questions, reach out to our team at info@shoozoo.shop or call us at +1 (415) 290-9895.