30-Day Return Window
We want you to be completely satisfied with your ShooZoo purchase. If a product isn't right for you, you may return it within 30 days of the delivery date for a full refund of the purchase price.
Return Conditions
To be eligible for a return, items must be:
- Unused and in the same condition you received them
- In the original packaging, including boxes, bags, and inserts
- Accompanied by proof of purchase (order number or receipt)
Exceptions to Our Return Policy
Due to the nature of certain products, the following items cannot be returned once opened or used:
- Cleaning sprays, conditioners, and waterproofing treatments once the seal has been broken
- Deodorizer pods and fresheners that have been activated or used
- Adhesives and repair products once opened
Unopened, unused versions of these products remain eligible for return within the standard 30-day window.
Damaged or Defective Products
If your order arrives damaged or you receive a defective item, please contact us within 7 days of delivery at info@shoozoo.shop with your order number and photos of the issue. We will provide a replacement or full refund at no additional cost to you, including return shipping if applicable.
How to Start a Return
Email us at info@shoozoo.shop with your order number and the reason for return. Our team will respond within 1-2 business days with return instructions and a shipping label if applicable.
Refund Processing
Once we receive and inspect your returned item, we will notify you of the approval status. Approved refunds are processed to your original payment method within 5-7 business days. Please note that it may take an additional 3-5 business days for the refund to appear on your statement, depending on your bank or card issuer.
Return Shipping Costs
Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped, defective product, or damage during transit). In those cases, we will cover return shipping.
Exchanges
If you'd like a different variant, color, or product, the fastest way is to return the original item for a refund and place a new order. This ensures you get your replacement as quickly as possible.
Contact Us
Questions about your return? Email info@shoozoo.shop or call +1 (415) 290-9895.